We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit or a refund to the original payment method. Returned items must be in their original condition (i.e. unwashed and undamaged) with no visible signs of wear or use.
Please note the following exceptions to our return and exchange policy: Discounted items are final and cannot be returned or exchanged. Music items are not returnable. If you receive a damaged CD, vinyl, or cassette, we will send a new one out pending confirmation via photo and video proof of damage. Please email orders@wakerecords.org with photos and videos to initiate.
In the event you receive a damaged item, or an item you did not order, we will process the return/exchange at our expense. However, for standard returns/exchanges (ex; you receive the item you ordered but would like a smaller size), the customer is responsible for all shipping fees. Please reach out to our customer service team at orders@wakerecords.org with any questions, or to begin the process.
Bulk Orders
We are a direct-to-consumer shop, and as such, we don’t offer bulk-order services or wholesale prices. For any large orders, wakerecords.org is not liable for any damages or issues that occur during transit. Additionally, music items are non-returnable and all sales are final. To inquire about ordering in bulk, we recommend you reach out to the distributor of the record(s) you are interested in ordering.
Need help?
Contact us at info@wakerecords.org for questions related to refunds and returns.